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FAQS

We hope we can answer your question below, but if not, feel free to contact us!


 

ORDERS

AN ITEM I WANT IS SOLD OUT. WHEN WILL IT BECOME AVAILABLE AGAIN?

If an item is listed as sold out, it is unavailable for purchase. You can click the 'size sold out?' link on the product page and sign up to receive restock notifications. You can also reach out to us at support@emotionless.com for more information.

HOW CAN I CHECK THE BALANCE ON MY GIFT CARD?

If you would like to check the balance on your gift card, email us at support@emotionless.com.

HOW DO I FOUND OUT WHEN NEW STYLES ARE RELEASING AND WHEN?

You can stay updated with our latest releases by signing up for our email newsletter or by following us on social media.

I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?

Please email us at support@emotionless.com as soon as you receive your order.

WHAT IF I NEED TO MODIFY MY ORDER?

If you would like to modify your order and it has not been processed, please email support@emotionless.com. Once your order has been prepped for shipping, it cannot be modified.

WHEN I PLACE AN ITEM IN MY SHOPPING CART, AM I GUARANTEED TO RECEIVE THE MERCHANDISE?

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

 

 

INTERNATIONAL ORDERS

ARE DUTIES AND TAXES INCLUDED AT CHECKOUT?

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.
Some countries require duties and taxes to be paid upon delivery and they will be the customer's responsibility.

DO YOU SHIP TO P.O. BOXES?

Unfortunately, for international orders, we are unable to ship to Post Office (P.O.) Boxes, APO, or FPO addresses.

WHAT CURRENCIES ARE SUPPORTED?

All available currencies are listed in the drop-down menu under the flag icon. The flag icon can be found in the header at the top right off the screen.

 

 

SHIPPING

DO YOU SHIP INTERNATIONALLY?

Yes! Please select the flag icon in the top right corner to see which countries we ship too and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes, and other customs fees.

DO YOU SHIP TO P.O. BOXES?

For domestic orders we do ship to P.O. Boxes.

MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NO RECEIVED IT. WHAT DOES THIS MEAN?

Please email support@emotionless.com. We will do our best to resolve the issue as quickly as possible.

WHEN WILL MY BACK ORDERED ITEM SHIP?

EMOTIONLESS aims to ship out all back ordered items as quickly as possible. Please allow 1-2 weeks for any pre-orders or backorders to ship. If you have any questions, please email support@emotionless.com.

WHEN WILL MY ORDER SHIP?

EMOTIONLESS aims to ship out your order as quickly as possible. Orders typically take 1-3 business days to be packed in our warehouse, but may take as long as 3-5 business days to leave our warehouse. After that, it will arrive to you based off of the shipping estimate given to you at checkout. You will receive an email notification with tracking information once you order ships. Please check to see if you purchased a back order item, which normally ship within 1-2 weeks. If you have any questions, please email support@emotionless.com. 
Exclusive pieces, limited drops, and other one-off collections may take longer than 3-5 days to ship, however this is rare. We appreciate your patience! We have an extremely high overall customer service and satisfaction rating for a reason.
In a rush? We provide the option to purchase priority processing, which will allow you to jump the queue in the warehouse and guarantee the order is packed and on it's way within 1 business day.

WHERE DOES MY ORDER SHIP FROM?

All orders are shipping from our facilities located in Charlotte, North Carolina Fort Mill, South Carolina, or San Diego, California.

WHICH COUNTRIES DO YOU NOT SHIP TOO?

We offer international shipping but at this time are unable to ship to Afghanistan, Ascension, Burma, Central African Republic, Cuba, Guinea-Bissau, Iran, North Korea, Pitcairn Island, Saint Helena, Saint Pierre, Miquelon, Somalia, Syria, Tajikistan and Tristan da Cunha.

Email us at support@emotionless.com and we can give you more information. While we do everything we can to prevent any customs fees, holds, or taxes charged to you upon arrival, we cannot guarantee this. If these do occur, we are not responsible for paying these costs. The responsibility is yours, the customer. As well, if you send the package back due to any of the above reasons we will not issue a refund.

WILL I HAVE TO PAY SALES TAXES?

All orders shipped to California addresses are subject to state sales tax and may be subject to local taxes. Orders to all other U.S states will not be subject to any sales tax.

 

 

RETURNS

HOW DO I EXCHANGE AN ITEM FROM MY ORDER?

If you wish to exchange your purchase for a different size or style, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us using the instructions above. If you have any questions, please email us at support@emotionless.com.

HOW DO I RETURN AN ITEM FROM MY ORDER?

Returns are offered within 14 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that return shipping charges are the responsibility of the customer. In order to return an item, please email us at support@emotionless.com.

WHAT IS YOUR RETURNS POLICY FOR INTERNATIONAL ORDERS?

Returns are offered within 14 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that return shipping charges are the responsibility of the customer. In order to return an item, please email us at support@emotionless.com.

 

 

PRODUCT CARE

HOW DO I CARE FOR THE ITMES THAT I PURCHASED?

Each style has special care instructions attached to the garment. We suggest washing every garment on cold and tumble drying on low heat. Please do not iron artwork. If you have any questions regarding garment care, please reach out to us at support@emotionless.com.

HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?

We include a 'size chart' on our product pages. We also add in the description of each product the height of the model and other notable sizing callouts. If you have any other questions, please email support@emotionless.com and we will help you find your correct size.